¿Poder social? Las asociaciones de usuarios y consumidores. Una mirada desde el caso del servicio público de transporte metropolitano

Abstract

This article discusses the limits and potentials of the construction of social power of users of mass public transport in the Metropolitan Region of Buenos Aires (RMBA) to intervene in favor of their interests in decision-making. This approach is addressed from the case of User and Consumer Associations from
inquire into the regulatory-institutional frameworks that gave rise to the user’s figure, the bodies associative with legal authority to defend them and the
construction of participation instances. For this purpose, it´s applied documentary analysis of regulations affecting this field in general and transportation is worked on together with data from interviews with members of Associations and officials of competent entities and statistical information provided by the Secretary of Commerce of the Nation.